FAQs

 Below you will find answers to commonly asked questions.
If you cannot find what you are looking for then please contact us using the Contact Us page.


Why Does Allergan Charge For Business Services?

Our Business Consulting programme encompasses, marketing, operations, financial strategy and educational training events.  It is not a product promotional service, but a valuable business service provided to any practice owner.

All these activities provide a direct and valuable benefit to practice owners through supporting the revenue & profit growth of the practice as a whole and so it is appropriate that they are offered on a fee-for service basis

We strive to act ethically in all our business practices & to offer such business consultancy services for free would potentially breach domestic and European law, as well as our industry code of conduct.  In addition we would never want to put our customers at risk from their relevant professional bodies if it was perceived they were gaining valuable services for free in exchange for Allergan product usage.

As such all Business services are provided on a fee-for-service basis and this includes any training events we conduct, video training materials and individual face to face consulting projects.

General Questions

I am interested in Allergan Products – Where can I find information?

We are unable to accept questions which relate to Allergan products on this site.
This site is only for Allergan Business Consulting Services.

If your question relates to any Allergan product please contact your local Product Specialist, visit the Allergan Website or contact customer services on 0808 2381500


How do I contact you?

All our contact details can be found on the Contact Us page.


What do you do with the information I provide when registering?

This website holds no information on you.

If you choose to register for an Event or Video Learning, then your email address will be used to confirm this via the EventBrite & Vimeo platforms.  We advise you to read and agree to their terms and conditions since these are outside of this website.

You can opt out of any further eMail communication if you wish.

Further details can be found in our T&C and Privacy statements as well as on Vimeo and Eventbrite.


I have a technical issue, who do I contact?

If you are having a technical issue with this website or with booking ticket or videos, please contact us here

Business Services

How do I get access to all the Learning materials?

Learning materials are made available in 2 ways

  • Subscription access to the Learning Centre videos which can be found here
  • Roadshows and Events are found here

How do I contact an Allergan Business Consultant?

The best place to find your Allergan Business Consultant is via your local Allergan Product Specialist.

If you are unaware of who your local Allergan Product Specialist is, you can use the Contact Us form to get in touch.


Are the Allergan Business Services Free Of Charge?

Some of our services are delivered free as a means of supporting you and your patients, other services are on a fee for service basis.

Projects that are on a fee for service basis are charged on an hourly basis and all projects are agreed with our clients before any works starts.

As part of Allergan ongoing commitment to the Aesthetics market we have for a number of years provided bespoke Business Consultancy services to practice owners across Europe.

This programme encompasses, marketing, operations, financial strategy and educational training events.  It is not a product promotional service, but a valuable business service provided to any practice owner.

All these activities provide a direct and valuable benefit to practice owners through supporting the revenue & profit growth of the practice as a whole and so it is appropriate that they are offered on a fee-for service basis

We strive to act ethically in all our business practices & to offer such business consultancy services for free would potentially breach domestic and European law, as well as our industry code of conduct.  In addition we would never want to put our customers at risk from their relevant professional bodies if it was perceived they were gaining valuable services for free in exchange for Allergan product usage.

As such all Business services are provided on a fee-for-service basis and this includes any training events we conduct, as well as individual face to face consulting projects

Events Questions

How do I book an Event?

All live events can be found on our Events page.


Can I get a refund if I cannot attend?

Yes, refunds for events are available but, ONLY if you request a refund 48hrs prior to the event date. Unfortunately we cannot issue refunds for late cancellation.

If we decide to cancel an Event for any reason, then refunds will be issued automatically.


There is no event in my area, are there plans for more live events?

We are constantly reviewing out events and roadshows. If there is not one in your area, it is possible that there is an event planned, but not yet published.

If you would like a specific event to take place locally to you we are happy to consider this. Please Contact Us with your request. We cannot guarantee we will be able to accommodate your request but we will do our best.

Be aware that we can only put on events with a minimum of 10 delegates.


How many tickets can I purchase for an event?

For any given Roadshow event you can purchase up to a maximum of 4 tickets. You must provide details for all the delegates who are attending.

If you require more tickets please Contact Us.


How much is it to attend an event?

Most of our events are charged for unless they are podium presentations at major Aesthetics meetings and congresses.

The cost for tickets varies, but is usually around £30 (inc VAT)

Material Available for Download

I cannot access the downloadable material, what do I need to do?

All the material which is available to download is within the Learning Centre Videos.

Once you rent a Video Series you will see a link in the description section for the video.

This link will allow you to download any related material.

Not all Videos have downloadable material available.